‘The increasing application of Scientific Management principles of work organisations to services is, despite its limitations, inevitable and irreversible’. Discuss.
Date Submitted: 02/09/2003 03:29:03
Category: / Business & Economy / Management
Length: 7 pages (2027 words)
Category: / Business & Economy / Management
Length: 7 pages (2027 words)
…
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…budget sector.
Word count: 1,578
Bibliography
Hales, C. (1994) Managing Through Organisation, Routledge, London.
Peters, T. & Waterman, R., In Search of excellence, Harper & Row, New York.
Ritzer, G. (1993) The MacDonaldization of Society.
Targett, D. (1995) 'Management Science in service industries', in Schmenner, R.W. (ed.) Service Operations Management, Prentice Hall, New Jersey.
Taylor, F.W. (1984) 'Scientific Management', in Pugh, D. Organisation Theory, Penguin, Harmondsworth.
Thompson, P. & McHugh, D. (1990) Work Organisations: A critical introduction, Manmillan, London.
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