Herb Kelleher

The success of Southwest is a direct result of the leadership of Kelleher, and the great people he surrounds himself with. One of the main reasons why Kelleher is such a great leader is that he possesses great leadership characteristics, which include: motivating and leading employees and creating a common vision for his people. Kelleher was a great motivator and leader for his employees. His vision to be the best, provide the best customer service, …

…people. The ideas of employee empowerment and a strong sense of teamwork are the main reasons why Southwest has been successful in instilling its core values in all the employees. Every one has bought into the fact that if they help the airline be profitable, lower costs, work hard while being yourself, and provide the best possible service, they will benefit with increased profit sharing and job security, along with a great place to work.