PROBLEM SOLVING TERMS AND TOOLS

PROBLEM SOLVING TERMS AND TOOLS COMMUNICATION Conflicts are often caused by problems in communication. One person may have misunderstood what the other person has said. Or the other person may not have said what they meant to say. Sometimes when we're angry we don't hear what the other person is saying. Sometimes when there is a conflict, people do not tell each other, which causes even more conflict. Good communication skills are an important part …

…can also be worked out together in a group. Often group problem solvers sit in a circle, so that all members are equals. The same conflict resolution principles are used: they focus on the problem not on assigning blame to any person; they take turns sharing their point of view, and listening (without interrupting) to all of the other points of view; all members must show respect and not criticize other members or their ideas;