These are notes from a Industrial/Organizational Psychology class including many key factors for a general understanding of I/O psychology.

Chapter 1 I/O psychology -application of psychological principles to business and industry -professional practical approach First force -Bryan -looked at workplaces of people (studied telegraphers work) -wanted not studying problems of industry but examining real skills as base to develop scientific psychology 2nd force -Gilbreth -Time and Motion studies- studying elements of human motion ("therbligs") -to improve efficiency (desire of industrial engineers) and skills in the job Walter Dill Scott -power of suggestion - how …

…consistence of guidelines!! oinformational opeople given adequate explanations of procedures to get desired outcomes organizational citizenship behaviour -altruism ohelping behaviour, willingness to help people with tasks/problems -conscientiousness obeing punctual, meeting deadlines -courtesy orespectful with other people's rights, be polite -sportsmanship oavoid complaints, gossiping -civic virtue okeeping up to date with organizational issues, attending meetings psychological contract -exchange of employer employee, their relationship violation of pc -reneging- brake promises -incongruence- different understandings of the problem