Total Quality Managament what is Tqm and how can it be implemented in industry today uses japanese examples
Date Submitted: 05/23/2004 05:38:20
Category: / Business & Economy / Management
Length: 16 pages (4466 words)
Category: / Business & Economy / Management
Length: 16 pages (4466 words)
In society today quality plays an important role in customer satisfaction. A classic example of customer's being discouraged due to poor quality would be the case of Skoda cars. In the 80's and early 90's Skoda was known for it poor quality and this in turn affected both the brand image and also sales of the company. Once the Volkswagen Group overtook it in 1994, strategies have been implemented to put quality back into the product …
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