What do you understand by the Concept of Quality
Date Submitted: 07/29/2004 15:09:16
Category: / Law & Government / Government & Politics
Length: 12 pages (3318 words)
Category: / Law & Government / Government & Politics
Length: 12 pages (3318 words)
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…Total Quality, Success Through People (Second Edition), London, British Library Cataloguing in Publication
Dale, G.B (1994) Managing Quality (Second Edition), Hertfordshire, Prentice Hall
Dean, W.J and Evans, R.J (1994) Total Quality, United States, West Publishing Company
Internet: http://dtiinfo 1.dti.gov.uk/mbp/bpgt/m9ja00001/m9ja000011.html
Oakland, S.J (1995) Total Quality Management, Oxford, Butterworth Heinemann
Owen, B (1995) Perfect Quality, London, Arrow Books
Price, F (1994) Right First Time, Aldershort: Hants, Gower Publishing
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